Frequently asked questions

Delivery & payment

How long does delivery take?

Orders are dispatched within 1–2 working days. Ahmedabad and Gandhinagar orders usually arrive in 1–2 days. Other cities usually take 3–7 working days after dispatch.

Do you offer cash on delivery?

Yes, for orders up to any order value on serviceable pincodes. Check your pincode on the product page.

Is delivery free?

Delivery is free on orders above ₹999. Otherwise the charge is shown at checkout before you pay. Store pickup is always free.

How do I track my order?

Use the tracking link we send on SMS, email or WhatsApp, or open Track order and enter your order number and mobile number.

Ordering

Can I order without creating an account?

Yes. Guest checkout only needs your name, mobile number and address. You can create an account later to see all your orders in one place.

Can you add a gift message or gift wrap?

Yes. At checkout, tick "This is a gift" to add a message and premium gift wrapping. We can also leave prices off the packing slip.

Do you give GST invoices?

Every order comes with a GST invoice. Add your company name and GSTIN at checkout for a business invoice.

How do personalised gifts work?

Enter the name, date, message or photo on the product page before adding to cart. Please check spellings — personalised items are made exactly as entered.

Where is your store?

We are at 103, Dev Ashish Sky, Naroda Nikol Road, Ahmedabad, open Mon–Sun 10:00 am – 9:00 pm. Call or WhatsApp +91 8460603000 before visiting for a large order.

Returns & refunds

What is your return policy?

Unused items in original packaging can be returned within 7 days of delivery. Personalised items, food and fresh flowers cannot be returned unless they arrive damaged.

When will I get my refund?

Within 7 working days after the returned item passes our check, to the original payment method. COD orders are refunded by UPI or bank transfer.

Décor bookings

How do I book décor for my event?

Send an enquiry or WhatsApp us with your date, venue and idea. We share a design and a written quotation. Your date is reserved after a 50% advance.

Do you set up and remove the décor?

Yes. Our own team sets up before the event and removes everything afterwards. Setup and removal are included within city limits.

Can I cancel or change my décor booking?

Free cancellation up to 7 days before the event. Date changes are free when the new date is available.

Corporate gifting

What is the minimum quantity for corporate gifts?

Bulk prices start from the quantity shown on each product, usually 10 units. We quote for any quantity up to large company orders.

Can you add our company logo?

Yes — on boxes, sleeves, cards and selected products. We send a digital proof for your approval before production.

Catering

What is the minimum number of guests for catering?

We usually cater from 25 guests. For smaller family functions, ask us — we can suggest a set menu.

Can we taste the food before booking?

Yes. A tasting can be arranged for confirmed dates; tasting charges, if any, are adjusted in the final bill.

Tourism

Do you book only travel or full packages?

Both. We can book just hotels and transport, or plan the complete trip with sightseeing and a coordinator.

Event planning

How early should we plan an event?

Two to four weeks is ideal for most events; weddings and large corporate events need two to three months.