This policy explains how Riddhi Celebrations ("we", "us") handles personal information collected through https://riddhicelebrations.com and when you order or book with us. It follows the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Information we collect
- Order and contact details: name, mobile number, email, delivery and billing address, and GST number for business invoices.
- Booking details for décor and services: event date, venue, guest count and the notes you share.
- Personalisation: names, messages or photos you upload to personalise a gift. These are used only to make your order.
- Payments: online payments are processed by Razorpay. We do not see or store your card, UPI PIN or net-banking password.
- Technical data: pages visited, device and browser type and cookies that keep your cart and sign-in working.
How we use it
- To process, deliver and support your orders and bookings.
- To send order updates by SMS, email or WhatsApp.
- To issue GST invoices and meet legal and tax requirements.
- To send offers, only if you have subscribed. You can unsubscribe at any time.
- To prevent fraud and keep the website secure.
Sharing
We share only what is needed with delivery partners, the payment gateway and messaging providers who work for us. We never sell your personal information.
Cookies
Essential cookies run the cart, sign-in, language and light/dark settings. Analytics cookies are used only if you accept them in the cookie banner.
Keeping and deleting your data
Order and invoice records are kept as required by tax law. You may ask us to correct your details or delete your account and marketing data by writing to +91 8460603000.
Grievance officer
Riddhi Celebrations, 103, Dev Ashish Sky, Naroda Nikol Road, Ahmedabad. Contact: +91 8460603000. We acknowledge complaints within 48 hours and resolve them within 30 days.
Last updated: 12 October 2026
