Return window
You may request a return within 7 days of delivery for items that are unused, in their original packaging and with tags attached. Open My account › Orders and choose "Request a return", or contact us on +91 8460603000 (call or WhatsApp).
Items that cannot be returned
- Personalised or engraved items, unless they arrive damaged or different from your instructions.
- Food items, chocolates, hampers with food and fresh flowers.
- Puja items that have been opened, and earrings for hygiene reasons.
- Products marked "non-returnable" on the product page.
Damaged, defective or wrong items
Tell us within 48 hours of delivery with photos or an unboxing video. We will arrange a free pickup and send a replacement or a full refund.
Refunds
- Once the returned item passes our check, we refund within 7 working days.
- Online payments are refunded to the same account, card or UPI. Your bank may take a few more days to show it.
- Cash-on-delivery orders are refunded by bank transfer or UPI to the details you share.
- Delivery and gift-wrap charges are refunded only when the mistake was ours.
Last updated: 12 October 2026
